Plot Synopsis

Hosted by Luke Wilson, EMERGENCY CALL is a one-hour docuseries that follows the dramatic moments leading up to the arrival of help rather than the events after the firefighters, police or emergency medical services teams arrive. By documenting the first few crucial minutes of emergencies told through the lens of America 911 call takers, this series focuses on the extreme, suspenseful and sometimes humorous stories that flood call centers. Season 1 features call centers in Austin, TX; New Orleans, LA; Waukesha, WI; Wasilla, AK; and Ogden, UT. After a seven-month break, EMERGENCY CALL returned with new episodes on Friday, June 4, 2021 at 8pm ET/PT on ABC. The mid-season premiere, "Texting Trouble," features the harrowing 911 calls from teenage girls in Austin, Texas, who narrowly escape a possible kidnapper; a mother and her children in Waukesha, Wisconsin, who get stuck on the roof while attempting to rescue their parrot; a woman in Wasilla, Alaska, who goes into anaphylactic shock after getting stung by a bee; and a group of deaf and hard-of-hearing hikers in Austin, Texas, who text the 911 call center to help their injured friend.

"Since I was a kid, I have always been interested in people who help. People who save people," said Wilson. "When you're younger, you might be drawn toward superheroes or fictional characters, but as you get older you come to realize that people who help, real-life heroes, are just regular people who do extraordinary things. 911 call takers don't just save people; they calm and console people until they are safe. They are the first link in the chain of first responders. For that, I feel very lucky to be a part of this project."
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On Friday, July 2, 2021 at 8pm ET/PT, ABC premiered "Cliffhanger," the season finale of EMERGENCY CALL. 911 call takers receive gripping phone calls involving domestic disputes in Austin, Texas, and Ogden, Utah; a motorcycle flying off a ramp in Waukesha, Wisconsin; a New Orleans, Louisiana, man found unconscious after a possible drug overdose; and climbers in Wasilla, Alaska, stranded on a mountain cliff.